We offer a non-fault referral service, if someone has had an accident and it wasn’t their fault and they are unsure how to proceed we offer to refer them to a non-fault accident management company who’ll deal with the claim for the policy holder vehicle to be repaired.

On most cases the policy holder will be entitled to a hire car at point of repair from the insurance company. In order for us to refer them to an insurance company we would need the customer to come onsite to see us so we can estimate the vehicle, also talk to the company we choose to refer them to confirm details for data protection purposes.

The policy holder will have a choice of approved repairers they can choose to use for the duration of the claim.